We offer delivery services to various locations, with delivery times and costs depending on your area. While we deliver to most of mainland UK, some areas may not be accessible. If this applies to your location, we will notify you accordingly.
If you receive a faulty or incorrect product, please contact our customer service team to arrange a return or exchange. We are happy to offer an exchange or a refund.
Yes, free delivery is available on orders over £50. For orders below £50, a delivery fee will be applied. This fee is calculated at checkout based on your location and the value of your order.
We use advanced packaging methods in accordance with the guidelines set by the Food Standards Agency (FSA). Our products undergo regular checks at every stage, and we maintain a controlled refrigeration environment to ensure they remain fresh from our warehouse to your home. Each perishable item is handled with care to ensure it arrives in excellent condition.
Eden Fresh currently offers discounts for bulk purchases. Please explore our bulk options or categories, or contact customer support for more information.
We love hearing from you! Feel free to share your feedback through our website's contact form or by reaching out to our customer service team directly.
Eden Fresh stands out for offering the freshest halal-certified meats and groceries. We partner directly with local farms to ensure that our products are of the highest quality and sustainably sourced.
All our meat products undergo rigorous checks and are halal certified. Detailed information about the certification for each type of meat is available in the product descriptions on our website, or you can contact customer support for further assistance.
At present, we do not offer public tours of our facility. However, you can find comprehensive information about our operations and sourcing practices on our website or by reaching out to our customer service team.
Yes, we offer extensive information on the nutritional benefits and ethical aspects of halal meat and organic products in our blog and FAQ sections. These resources are designed to help our customers make informed food choices.
Eden Fresh is involved in local efforts for sustainability and health. You can join us by taking part in our events, which we announce on our website and social media. We invite all customers who want to make a positive difference.
We are dedicated to sustainability by minimising food waste. Our advanced inventory system helps us manage stock efficiently, and we support local food recovery programmes. Our goal is to donate surplus goods to community organisations rather than allowing them to go to waste.
Customer satisfaction is our top priority. In the event of any issues or concerns, we are committed to addressing them swiftly and effectively. Customers can submit their concerns through our customer service portal, and we aim to resolve all complaints and service issues within 48 hours.
We stay current with market trends by offering a diverse range of specialty meats tailored to various diets and cultural dishes. Our product development team is continuously exploring new ideas and items to align with our customers' evolving tastes and needs.
We adhere to ethical practices throughout our supply chain by partnering exclusively with suppliers who uphold our rigorous standards for animal welfare and halal compliance.
