Refund & Return Policy

Revised Date: 01-09-2024

At Eden Fresh Meats, we are committed to providing you with the best products and services. We understand that there may be occasions when you are not completely satisfied with your purchase. This Refund and Return Policy outlines the conditions under which we accept refunds or returns, aiming to make the process clear and straightforward for you.

Refunds

1. Eligibility for Refunds:
   • You can request a refund for items that are damaged, spoiled, or not as described at the time of purchase.
   • To request a refund, please notify us within 24 hours of receiving your order. Clearly explain the issue and include photos if possible.
2. Non-Refundable Items:
   • Due to the perishable nature of our products, we cannot offer refunds for items that have been opened, partially used, or stored improperly. Chilled and frozen items cannot be returned unless they are spoiled or damaged.
   • Refunds are not available for products purchased on sale or through special promotions, except in cases where the item is defective.
3. Refund Process:
   • Refunds are not available for items purchased on sale or through special promotions, except in the case of defective products.
   • We will notify you via email once the refund has been issued.

Returns

1. Return Policy:
   • Due to the perishable nature of our products, we do not accept returns. However, if you receive a product that does not meet your expectations, please contact our customer service team immediately. Depending on the situation and the condition of the product upon receipt, we may offer a replacement or store credit.
2. How to Request a Return:
   • If you receive a defective or incorrect item, please contact us within 24 hours of delivery at info@edenfreshmeats.co.uk.
   • Please provide your order number, a clear description of the issue, and any relevant photos. We will review your request and find the best solution for you.
3. Conditions for Replacement:
   • Replacements are issued only for products that are defective, damaged, or delivered incorrectly. The replacement process will begin once we have confirmed the issue.

General Conditions

• Customer Satisfaction Guarantee:
  • At Eden Fresh Meats, your satisfaction is our top priority. We strive to ensure that every product we deliver is of the highest quality. If you have any concerns, please contact us, and we will address them promptly.
• Changes to This Policy:
  • We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page, with the date of the most recent update clearly indicated.

Thank you for choosing Eden Fresh Meats. We appreciate your business and look forward to serving you again.