Terms and Conditions
Revised Date: 1st Sep, 2024
Welcome to Eden Fresh! These Terms and Conditions explain how you can use our website at https://edenfreshmeats.co.uk and buy products from us. By using our website, you agree to follow these Terms. If you do not agree, please do not use our website.
1. General Terms
By using our Website, you confirm that you are at least 18 years old or have permission from a parent or guardian. You agree to follow all laws and rules while using our Website.
2. Products and Services
We offer a variety of products, including Halal meat and groceries. Product availability may vary, and purchase limits may be applied. While we strive to ensure that the information on our website is accurate, we cannot guarantee that product descriptions, prices, or other details will always be correct.
3. Orders and Payment
- Order Process: When you order from our website, you will get an email confirming your order. This email does not mean we accept your order. We reserve the right to cancel or decline any order at our discretion.
- Payment: We accept different payment methods, including credit and debit cards, as well as other options on our website. By providing your payment information, you confirm that you are authorized to use that payment method. We require full payment before processing your order.
- Pricing: All prices are listed in GBP and include taxes. We may change prices at any time without prior notice. If a pricing error occurs, we will contact you with the correct price. You can then decide to either proceed with the order at the updated price or cancel it.
- Shipping and Delivery
- Shipping: We offer delivery services in the areas listed on our website. Shipping costs and delivery times will be displayed at checkout. While we strive to deliver your order on time and make every effort to meet your chosen delivery slot, please note that delivery times are not guaranteed and may be affected by factors beyond our control.
- Delivery Acceptance: Please ensure that the delivery address you provide is accurate and that an adult (over 18) is available to receive the order. If the delivery fails due to incorrect information or the absence of a recipient, you may need to pay for redelivery or face a deduction from your refund if a delivery charge was involved.
5. Returns and Refunds
- Returns: Please carefully check all products when our driver arrives. We do not accept returns due to the potential for spoilage. If you receive a damaged or defective item, contact us within 24 hours of delivery with your order details and a description of the issue. Returns for chilled and frozen products are only accepted if they are spoiled or damaged, and claims must be made within 24 hours. Ambient products can be returned within 14 days at the customer’s expense.
- Refunds: If your claim is valid, we will give you a replacement product or a refund. We will process refunds using your original payment method within a reasonable time.
6. Intellectual Property
All content on our Website, like text, graphics, logos, images, and software, belongs to Eden Fresh or its suppliers and is protected by law. You cannot copy, share, or use any content from our Website without our written permission.
7. Limitation of Liability
Eden Fresh is not responsible for any damages that result from using our Website or buying our products, as much as the law allows. This includes damages related to lost profits, data, or other non-physical losses.
8. Indemnification
You agree to protect Eden Fresh and its employees from any claims, damages, or costs (including legal fees) that come from your use of our Website or breaking these Terms.
9. Governing Law
These Terms and any disputes related to them or your use of our Website will follow the laws of England and Wales. You agree to let the courts of England and Wales handle any disputes.
10. Changes to These Terms
We can change these Terms anytime without prior notice. Changes will take effect as soon as we post them on our Website. If you keep using our Website after changes, it means you accept the new Terms.
11. Contact Us
If you have any questions about these Terms or need further assistance, please contact us at:
Eden Fresh
Email: info@edenfreshmeats.co.uk
Updates to This Policy
We may update these Terms and Conditions occasionally to reflect changes in our practices or for legal reasons. Please check this page regularly.